Long-Time Customer

I had a call today from our second customer ever! Way back in 1994 this customer signed-up. We were a DOS application in those days, called DonorTRAX. I was reminiscing a bit.

The original Executive Director is no longer there. The new person was planning to leave Denari so they can get a database that works for them. He had the wisdom to call first and explain how he is feeling. I sincerely appreciated that. Hey, if I was using software that wasn't meeting my needs, then I would be in the market for something.

So I listened for a few minutes and he basically said that they have never done anything more than basic list management, gift entry, receipting and a few reports. Boy, have I heard that before.

I told him I was 99% certain that he had no idea what Denari could do. I felt very optimistic that if he saw a demo of what he already has, that he would be thrilled and would see that it was just an issue of training. So, we are scheduled to do a demo in about a week.

This leads me to a stark reality. While Denari is very capable, very well designed and very well supported....there are customers who think it can't do what they want. Are you one of them? If so, may I suggest that it's a training issue. I don't know that 100% for certain. But, I'm 99% sure that if you saw what it did, through a skillful demonstration, then you would also be thrilled with what you have!