Support Team

Synergy is big on team. We have some very talented employees, but more to the point, we work together.

I ask each employee to be excellent in at least one area. But, none of us is excellent in everything. So, as we link arm in arm, and we each handle our part, we can also cover each other's weaknesses.

Synergy has staff in 3 states, in 2 time zones. This weekend we are flying the whole staff into Florida for a full-day meeting. Our primary goal is to facilitate unity, communication and team.

Synergy is now in its 15th year of operation. Fortunately, we have earned a reputation for excellent customer service. While occasional exceptions do occur, I feel this reputation is deserved. I've always believed that excellent customer service was an absolutely critical part of our mission. In some years we were excellent. In other years we were mediocre. The difference is the people on staff. With the right people, excellent service is possible.

Dave Stull is our Customer Service Manager. Since he joined our staff our support effort has steadily improved. He is the reason we are strong in support. We now are at a point that we receive regular compliments about support....unsolicited.

In 2008 Dave is expanding his responsibilities to include "Implementation Management". In a nutshell, this means that he will "pro-actively" inquire with customers about how their implementation is going. Our Help Desk is a "reactive" department. When you ask for help, we try to help. Implementation Management will be a pro-active department. We will inquire with you and ask probing questions.